Responsible Gaming at Turbo Wins
Welcome to Turbo Wins, where your safety and enjoyment are our top priorities. We understand that gambling should be a fun and entertaining activity. However, we also recognise that, for some, it can become problematic. That is why we are fully committed to providing a secure and responsible gaming environment in compliance with the United Kingdom Gambling Commission’s (UKGC) regulations and guidelines.
Our Commitment to Safe Gambling
Turbo Wins operates under the strict regulatory framework of the UKGC, ensuring fairness, transparency, and protection for all our players. We encourage you to gamble responsibly by using the tools and resources we provide to help you stay in control of your gaming activities.
Tools to Help You Stay in Control
To support safe play, we offer a comprehensive set of responsible gambling features that you can customise according to your preferences:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help manage your spending.
- Wager and Loss Limits: Control how much you can stake or lose within a chosen timeframe.
- Session Time Limits: Decide how long you want to play and receive alerts when your session time ends.
- Self-Exclusion: Temporarily restrict access to your account for a period ranging from 24 hours up to 6 months or longer upon request.
- Permanent Account Closure: If you choose to stop gambling permanently, you can request the closure of your account at any time.
These features are designed to empower you to enjoy gaming responsibly and avoid developing harmful habits.
Recognising Problem Gambling Behaviour
It is important to be aware of the signs that may indicate gambling is becoming a problem. Ask yourself the following questions:
- Do you gamble to try and win back losses?
- Have you borrowed money or sold possessions to fund your gambling?
- Are you spending more time or money on gambling than you intended?
- Has gambling affected your relationships, work, or social life?
- Do you feel restless or irritable when you try to stop gambling?
- Are you using money needed for essentials like bills, rent, or food to gamble?
- Do you find yourself constantly thinking about gambling or planning your next bet?
If you answer “yes” to any of these questions, it may be time to seek help and use our responsible gaming tools.
Practical Tips for Healthy Gambling
- Set a budget before you start playing and never exceed it.
- View gambling as entertainment, not a way to make money.
- Never chase losses or gamble with money you cannot afford to lose.
- Take regular breaks to avoid prolonged sessions.
- Balance gambling with other social and recreational activities.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Only gamble with discretionary income, never with essential funds.
Self-Assessment and Support
Turbo Wins provides a confidential self-assessment quiz accessible within your account, helping you evaluate your gambling behaviour. For personalised support, our Responsible Gambling Team is available 24/7 via email at [email protected] or through our Live Chat service.
Account Closure and Self-Exclusion Options
If you feel the need to take a break or stop gambling altogether, we offer the following options:
- Temporary Self-Exclusion: Lock your account for a minimum of 24 hours up to 6 months or longer if required.
- Permanent Account Closure: Request permanent closure by contacting our support team. Please ensure you withdraw any remaining funds before closing your account.
- Reactivation Requests: Accounts closed for non-gambling reasons may be reopened after a thorough review. We reserve the right to refuse reactivation to protect your wellbeing.
Protecting Minors
We strictly enforce an 18+ age policy to prevent underage gambling. To help protect children and young people, we advise:
- Using parental control software such as Net Nanny or Qustodio.
- Keeping your login details confidential and out of reach of minors.
- Logging out after each session and not leaving devices unattended.
- Disabling password auto-fill on shared devices.
For more information on online safety for children, visit Better Internet for Kids.
Where to Find Help for Gambling Problems
If you or someone you know is struggling with gambling addiction, professional support is available. We recommend contacting the following UK-based organisations:
You can also download free software such as BetBlocker to help restrict access to gambling sites across all your devices.
Contact Us
If you have any questions or concerns about responsible gambling, please do not hesitate to contact our dedicated team at [email protected] or via Live Chat on our website. We are here to support you in maintaining a safe and enjoyable gaming experience.
Remember: Gambling should always be a form of entertainment. Play responsibly, stay in control, and seek help if you need it.
